SHIPPING & RETURN POLICY



GENERAL SHIPPING & RETURN INFORMATION


All sales are final. Due to the process and nature of our handmade products, returns and/or refunds are not available. Blackthorn and Rose does not authorize or accept cancellations. Please make sure your order is correct before finalizing your purchase. An order cannot be canceled once it is placed.


Please understand you are receiving a high quality item that is freshly handcrafted and made to order. Orders are generally processed, packaged and shipped within 7-14 business days. Excluding weekends and holidays. 


Blackthorn and Rose is not responsible or liable for any missed deadlines. If you are planning on purchasing our products for gifts or during the holiday season, please order within the appropriate time frame that is needed to complete your order. We do not offer rush order services. Due to the nature of our handmade offerings, we want to insure that each item is carefully created and meets our personal high standards to insure your complete satisfaction. Orders are completed in the order that they are received. 


All orders are shipped via United States Postal Service Priority Mail for expedited delivery. USPS Priority Mail provides package tracking and delivery confirmation. Tracking information is provided through Paypal after the order is shipped. It is the buyer's responsibility to use the tracking information provided through Paypal. All packages can be tracked by using the tracking number in the search option on the official USPS website: www.usps.com 


SHIPPING INSURANCE


All orders that are shipped through USPS Priority Mail includes up to $50 of insurance. We highly recommend purchasing additional insurance on all orders that exceed $50. Additional insurance for orders over $50 should be requested by the buyer in advance, and customer is fully responsible to pay the additional insurance charges. Buyer is responsible for contacting USPS to file an insurance claim in the event an insured package is lost, stolen or damaged during shipment. Refunds are not issued by Blackthorn and Rose on either insured or uninsured orders for lost or stolen shipments, or for package contents damaged by the mail carrier.


SIGNATURE CONFIRMATION


USPS Signature confirmation is added on large orders for extra security to protect the buyer and Blackthorn and Rose. It is the buyers responsibility to sign for the package upon delivery. In the event that the buyer is not available or present at the shipping address during the time of delivery, USPS will leave a delivery notice with instructions on how to pick up the package. It is the buyers responsibility to pick up the package from USPS within the specific time frame listed on the notice. You can also schedule redelivery by calling USPS at 1-800-ASK-USPS® (1-800-275-8777). Blackthorn and Rose is not responsible for packages that are undeliverable, unclaimed, or return to sender. No returns or refunds will be authorized or given on packages that are undeliverable, unclaimed, or return to sender.


SHIPPING ADDRESS


Please be sure that your shipping address is correct and matches your confirmed Paypal address and/or credit card billing address. Blackthorn and Rose is not liable or responsible for packages that are undeliverable, unclaimed, or return to sender. No returns or refunds will be authorized or given on packages that are undeliverable, unclaimed, or return to sender. If the buyer entered in the wrong shipping address in error, the buyer is responsible for paying the additional shipping charge to reship the package. There is no estimate of a timeframe for how long the return to sender process will take through USPS. 


INTERNATIONAL SHIPPING


Blackthorn and Rose does not ship internationally overseas at this time. 


USPS Priority Mail was chosen as our primary and preferred shipping method for expedited delivery and to protect our business and the buyer. We only ship USPS Priority Mail within the United States of America and to Canada.


The United States Postal Service determines the price for shipping Priority Mail to Canada by the total weight of the package. All packages shipped to Canada through USPS Priority Mail is insured and trackable. Please allow up to 10 business days for delivery to Canada after your package is shipped. 


DISCLAIMER


Blackthorn and Rose is not responsible for lost or stolen shipments or weather damaged packages. Refunds are not issued by Blackthorn and Rose on either insured or uninsured orders for lost or stolen shipments, or for package contents damaged by the mail carrier, any shipping method utilized, or the weather. If your package was insured, please contact USPS to process the insurance claim.


All products are sold as curios only.


Policies are subject to change without notice. Please review all store policies.

© Copyright Blackthorn & Rose 2017. No part of the content, designs, images, product trade name(s), trade product design(s) and product(s) can be used without prior express written permission. All rights reserved. By using this website you agree to the Terms of Service and Shipping & Returns Policy of Blackthorn & Rose. All sales are final.