SHIPPING & RETURN POLICY
GENERAL SHIPPING & RETURN INFORMATION
All sales are final. Due to the process and nature of our handmade products, returns and/or refunds are not available. Blackthorn & Rose does not authorize or accept cancellations. Please make sure your order is correct before finalizing your purchase. An order cannot be canceled once it is placed.
Please understand you are receiving a high quality item that is freshly handcrafted and made to order. Orders are generally processed, packaged and shipped within 7-14 business days. Excluding weekends and holidays.
Blackthorn & Rose is not responsible or liable for any missed deadlines. If you are planning on purchasing our products for gifts or during the holiday season, please order within the appropriate time frame that is needed to complete your order. We do not offer rush order services. Due to the nature of our handmade offerings, we want to insure that each item is carefully created and meets our personal high standards to insure your complete satisfaction. Orders are completed in the order that they are received.
All orders are shipped via United States Postal Service Priority Mail for expedited delivery. USPS Priority Mail provides package tracking and delivery confirmation. Tracking information is provided through Paypal after the order is shipped. It is the buyer's responsibility to use the tracking information provided through Paypal. All packages can be tracked by using the tracking number in the search option on the official USPS website: www.usps.com
Shipments are not insured and insurance will not be automatically added to any shipment during the checkout process. Insurance needs to be requested by the buyer in advance. To add domestic insurance, contact us before placing an order to set up a custom reserved listing. All buyers are responsible for contacting USPS to file an insurance claim in the event an insured package is lost, stolen or damaged during shipment. Refunds are not issued by Blackthorn & Rose on either insured or uninsured orders for lost or stolen shipments, or for package contents damaged by the mail carrier.
USPS Signature confirmation is added on large domestic orders within the United States for extra security to protect the buyer and Blackthorn & Rose. It is the buyers responsibility to sign for the package upon delivery. In the event that the buyer is not available or present at the shipping address during the time of delivery, USPS will leave a delivery notice with instructions on how to pick up the package. It is the buyers responsibility to pick up the package from USPS within the specific time frame listed on the notice. You can also schedule redelivery by calling USPS at 1-800-ASK-USPS® (1-800-275-8777). Blackthorn & Rose is not responsible for packages that are undeliverable, unclaimed, or return to sender. No returns or refunds will be authorized or given on packages that are undeliverable, unclaimed, or return to sender.
Please be sure that your shipping address is correct and matches your confirmed Paypal address and/or credit card billing address. Blackthorn and Rose is not liable or responsible for packages that are undeliverable, unclaimed, or return to sender. No returns or refunds will be authorized or given on packages that are undeliverable, unclaimed, or return to sender. If the buyer entered in the wrong shipping address in error, the buyer is responsible for paying the additional shipping charge to reship the package. There is no estimate of a timeframe for how long the return to sender process will take through USPS.
USPS Priority Mail was chosen as our primary and preferred shipping method for expedited delivery and to protect our business and the buyer. Please be advised that custom import duties, taxes and charges may be incurred that are not included in the shipping cost. It is the buyers full responsibility to pay the import duties, taxes and charges. These fees vary from country to country. International orders take approximately 2 weeks for shipping from the US. Please allow 6 to 8 weeks for delivery of your package after it has shipped, the Postal Service may hold packages in customs for International Shipments as well as Domestic Shipments for several weeks prior to reaching its final destination. There will be no refund for any items which are removed, returned or disallowed by customs for any reason. Blackthorn & Rose is not responsible for delays caused by USPS or any shipping carrier, nor are we responsible for delays in customs.
Blackthorn & Rose is not responsible for lost or stolen shipments or weather damaged packages. Refunds are not issued by Blackthorn & Rose on either insured or uninsured orders for lost or stolen shipments, or for package contents damaged by the mail carrier, any shipping method utilized, or the weather. If your package was insured, please contact USPS to process the insurance claim.
All products are sold as curios only.
Policies are subject to change without notice. Please review all store policies.